Personal Data and Cookies Policy
February 25, 2025
Welcome to the www.charge.saemes.fr Website (hereinafter, the "Website").
The Personal Data and Cookies Charter (hereinafter, the "Charter") is designed to inform you about your rights concerning the processing of your personal data and to describe the measures we take to protect this data.
SAEMES is the "data controller" for the personal data related to the management of the website https://www.charge.saemes.fr. These processes are carried out in accordance with applicable laws
1. Purpose of processing, legal basis, storage period and types of collected data
As part of your use of the Website, you may be required to provide us with personal data about yourself.
1.1 Data processed for a Visitor
| Purpose | Personal data categories | Legal base | Storage period |
|---|---|---|---|
| Payment for the charging service | Bank details (credit card number, expiry date) | Performance of the contract | Bank details: Duration of the transaction. Billing: 10 years |
| Sending of a charging session identifier code | Email address | Performance of the contract | Charging session time |
| Processing of various requests: technical support, monitoring of charge status, complaints and incidents. | Identification details (name, first name, email address, telephone number), all data you disclose to us in your complaint or that we need to solve your complaint | Legitimate interest in providing customer service | 1 year after closure of the request |
Payment for the charging service
Personal data categories
Bank details (credit card number, expiry date)
Legal base
Performance of the contract
Storage period
Bank details: Duration of the transaction.
Billing: 10 years
Sending of a charging session identifier code
Personal data categories
Email address
Legal base
Performance of the contract
Storage period
Charging session time
Processing of various requests: technical support, monitoring of charge status, complaints and incidents.
Personal data categories
Identification details (name, first name, email address, telephone number), all data you disclose to us in your complaint or that we need to solve your complaint
Legal base
Legitimate interest in providing customer service
Storage period
1 year after closure of the request
1.2 Data processed for a Member
| Purpose | Personal data categories | Legal base | Storage period |
|---|---|---|---|
| Creating a customer account | Identification data (email, password) | Performance of the contract | 3 years from when the Customer last connected to their Account |
| Payment for the charging service | Bank details (card number, expiry date) | Performance of the contract | Bank details: For the duration of the transaction or until the Customer Account is closed. Billing: 10 years |
| Sending of a charging session identifier code | Email address | Performance of the contract | Charging session time |
| Processing of various requests: technical support, monitoring of charge status, complaints and incidents. | Identification details (name, first name, email address, telephone number) | Legitimate interest | 1 year after closure of the request |
Creating a customer account
Personal data categories
Identification data (email, password)
Legal base
Performance of the contract
Storage period
3 years from when the Customer last connected to their Account
Payment for the charging service
Personal data categories
Bank details (card number, expiry date)
Legal base
Performance of the contract
Storage period
Bank details: For the duration of the transaction or until the Customer Account is closed.
Billing: 10 years
Sending of a charging session identifier code
Personal data categories
Email address
Legal base
Performance of the contract
Storage period
Charging session time
Processing of various requests: technical support, monitoring of charge status, complaints and incidents.
Personal data categories
Identification details (name, first name, email address, telephone number)
Legal base
Legitimate interest
Storage period
1 year after closure of the request
Your personal data will not be processed later in a way that is incompatible with the purposes described in this Policy or in the data forms.
2. Recipients of the Data
In order to carry out the processing activities outlined in this Charter, your personal data may be communicated to certain departments of the data controller or companies within the TotalEnergies Group (including TotalEnergies Marketing France TEVGO), as well as to certain service providers, particularly in the fields of marketing or conducting satisfaction surveys.
3. Security and Confidentiality of Your Data
The data controller implements appropriate measures to ensure the security and confidentiality of your personal dataand, in particular, to prevent them from being altered, damaged, or accessed by unauthorized third parties.
4. Cookie management
A cookie or tracker is a file that stores information related to your browsing on the Website in order to make your experience more seamless.
Cookies are text files stored on your browser. They provide access to information about you. Some cookies are set by the publisher of the Website (first-party cookies), while others are set by third parties (third-party cookies).
The table below details each cookie/tracker. We activate cookies once you have given your consent, except for technical cookies that are necessary for providing the service you have requested on the Website.
| Category | Type | Name | Purpose | Provider | Storage period |
|---|---|---|---|---|---|
| Technical cookie: authentication | Essential | AUTH_LEGACY_SESSION | This information is necessary for the Website to function properly and for authentication purposes | TotalEnergies Charging Services | Duration of the session |
| Cookie (Geolocation) | Optional | SPK MapBox | User can choose to share his/her geolocation to improve his experience on the Website (providing he/she consents first) | MapBox | Duration of the session |
| Cookie (Geolocation) | Optional | Browser (Website interface) | User can choose to share his/her geolocation to improve his experience on the Website (providing he/she consents first) | User Browser | Duration of the session |
| Technical and functional cookies | Essential | utag_main, utag_main_, tealium_segment, utag_env_ | These cookies can be added to the acceptance of the Tealium service. They make it possible to manage the activation or not of other cookies contained in the Tealium Tag management system. | Tealium | 13 months |
| Statistical cookies | Optional | atuserid | Client-side visitor ID cookie (overrides server-side) | Piano Analytics | 6 months |
| Statistical cookies | Optional | Atauthority | CNIL exemption cookie that allows the storage/recording of visitor consent | Piano Analytics | 6 months |
| Statistical cookies | Optional | Idirxvr | Historical visitor ID (backup server-side visitor ID cookie) | Piano Analytics | 13 months |
| Statistical cookies | Optional | Atidx | Secured visitor ID (backup server-side visitor ID cookie) | Piano Analytics | 13 months |
| Statistical cookies | Optional | Atid | Main visitor ID (backup server-side visitor ID cookie) | Piano Analytics | 13 months |
| Statistical cookies | Optional | Atreman | Keeps a prior attribution campaign in memory | Piano Analytics | 30 days |
| Statistical cookies | Optional | Atsession | List of new campaigns encountered during a visit, in order to avoid measuring the same campaign several times | Piano Analytics | 30 days |
Technical cookie: authentication
Type
Essential
Name
AUTH_LEGACY_SESSION
Purpose
This information is necessary for the Website to function properly and for authentication purposes
Provider
TotalEnergies Charging Services
Storage period
Duration of the session
Cookie (Geolocation)
Type
Optional
Name
SPK MapBox
Purpose
User can choose to share his/her geolocation to improve his experience on the Website (providing he/she consents first)
Provider
MapBox
Storage period
Duration of the session
Cookie (Geolocation)
Type
Optional
Name
Browser (Website interface)
Purpose
User can choose to share his/her geolocation to improve his experience on the Website (providing he/she consents first)
Provider
User Browser
Storage period
Duration of the session
Technical and functional cookies
Type
Essential
Name
utag_main, utag_main_, tealium_segment, utag_env_
Purpose
These cookies can be added to the acceptance of the Tealium service. They make it possible to manage the activation or not of other cookies contained in the Tealium Tag management system.
Provider
Tealium
Storage period
13 months
Statistical cookies
Type
Optional
Name
atuserid
Purpose
Client-side visitor ID cookie (overrides server-side)
Provider
Piano Analytics
Storage period
6 months
Statistical cookies
Type
Optional
Name
Atauthority
Purpose
CNIL exemption cookie that allows the storage/recording of visitor consent
Provider
Piano Analytics
Storage period
6 months
Statistical cookies
Type
Optional
Name
Idirxvr
Purpose
Historical visitor ID (backup server-side visitor ID cookie)
Provider
Piano Analytics
Storage period
13 months
Statistical cookies
Type
Optional
Name
Atidx
Purpose
Secured visitor ID (backup server-side visitor ID cookie)
Provider
Piano Analytics
Storage period
13 months
Statistical cookies
Type
Optional
Name
Atid
Purpose
Main visitor ID (backup server-side visitor ID cookie)
Provider
Piano Analytics
Storage period
13 months
Statistical cookies
Type
Optional
Name
Atreman
Purpose
Keeps a prior attribution campaign in memory
Provider
Piano Analytics
Storage period
30 days
Statistical cookies
Type
Optional
Name
Atsession
Purpose
List of new campaigns encountered during a visit, in order to avoid measuring the same campaign several times
Provider
Piano Analytics
Storage period
30 days
How to withdraw your consent
When you first log in to the Website, you will be asked to give your consent for the use of non-essential cookies and/or to choose your preferences. If you wish to modify your choices later, you can manage your cookies through the section located at the bottom of the Website, or through an information icon labelled "cookies."
To delete cookies that have already been saved, please follow the procedure for your operating system (Windows, OS X, etc.).
5. External links
If the Website provides access to external websites, these websites are not covered by this Charter. We recommend reviewing the privacy statements of those websites to understand their practices regarding the collection, use, and disclosure of personal data.
8. Your rights / Contact
In accordance with the applicable regulations, you have the right to access, rectify, object to, erase, restrict, and port your personal data. You also have, where applicable, the right to provide post-mortem instructions in the relevant European countries
To exercise your rights or inquire about the processing of your personal data, you can contact TEVGO - Tour Michelet, Building B, 24 Cour Michelet, 92800 Puteaux, or by email at donneespersonnelles@tevgo.fr.
If you believe that your rights have not been respected after contacting us, you may file a complaint with the CNIL (French Data Protection Authority).
7. Amendment of the Charter
This Charter was last updated on 25/02/2025. The latest version is available either at the time of confirming a recharge or in the "Personal Data Charter" section of the Website. We reserve the right to revise and modify this Charter at any time.